S04 E05: The importance of establishing a manager-driven company culture

In the fifth episode of this season of CultureClub X powered by CultureMonkey, we have with us Michele Lau-Torres, Division Manager – Talent Development for Austin Water at the City of Austin, who discusses the significance of implementing a manager-driven company culture. 

About Michele – 

Michele is a Performance and Organizational Development professional with 20+ years of expertise in talent management, organizational improvement, and employee development.

She designed onboarding and new hire programs for Austin 311 and led and implemented culture and talent strategies in departments like Austin Police Department and Austin Bergstrom International Airport. 

She is also an independent consultant for U.S. Airforce Federal Executive Board, Washington State Criminal Justice Training Commission, Capital Metro, and the Austin Radiological Association, where she works to redefine and champion organizational culture, leadership development, and employee value proposition.

An alumna of Liverpool John Moores University, Michele is a certified Texas Commission on Law Enforcement instructor and DISC instructor.

Here’s the gist of what Michele speaks about in this video:

The importance of managers initiating steps to enhance culture and subculture within teams that develops trust among employees to make them feel valued. 

Tips and tricks for managers becoming the first responders for employees’ wellness issues to gauge workplace mental health. 

How managers are overburdened with expectations beyond their work and the primary differences between guiding and supporting employees. 

Why properly listening to employees by creating a safe place can improve their performance management and workplace emotional burnout. 

Catch all this and more with Michele Lau-Torres in S04 E05 of CultureClub X.